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IT System Administrator (m/w/d) IT Servicedesk | Windows, Active Directory, Exchange

Halle (Westf.) - Neulehenstraße
Vollzeit
Festanstellung
40.000 - 45.000 € per year

Was du bei uns bewegst

Du bist IT Admin / Systemadministrator (m/w/d) und suchst eine Stelle, in der du Support, User- und Systemadministration sauber im Griff hast? Wenn du gerne Tickets löst, statt sie zu schieben, passt du hier rein.


Deine Aufgaben

  • Bearbeitung eingehender Kundenanfragen über Telefon, E-Mail und Ticketsystem
  • Priorisierung, Klassifizierung und Dokumentation der Serviceanfragen
  • 1st-/2nd-Level-Support im Windows-/Microsoft-Umfeld (Analyse, Troubleshooting, Lösung)
  • Active Directory / Domain Controller: User, Gruppen, Berechtigungen, GPOs
  • Exchange: Mailkonten, Verteilerlisten, Raumpostfächer, Fehleranalyse
  • IT-Monitoring einrichten und überwachen
  • Technischer Remote-Support im Windows-Umfeld
  • Software installieren, pflegen und neu ausrollen
  • Technische Dokumentation nach Änderungen im Kundenumfeld aktuell halten
  • Beratung zu Hardware-/Software-Erneuerung

So arbeiten wir im Servicedesk

  • Arbeiten nach klaren Prozessen: Ticketsystem, saubere Doku, nachvollziehbare Übergaben
  • Remote Support ist Standard – du löst strukturiert, nicht „auf Zuruf“
  • Keine Rufbereitschaft, kein 24/7, keine Überstundenanordnung
  • Feste Arbeitszeit: 08:30 - 17:00 Uhr
  • Hybrid: Homeoffice teamabgestimmt
  • Weiterbildung: Budget in Zeit und Geld (u. a.Zertifizierung, learning on the job)
  • Vergütung: fixes Gehalt verteilt auf 12 Monate

Was du mitbringst

Must haves
  • Abgeschlossene IT-Ausbildung (z. B. Fachinformatiker Systemintegration) oder relevante Berufserfahrung im IT Servicedesk / IT-Support
  • Erfahrung mit einem Service-Management-Tool / Ticketsystem
  • Sicher im technischen Support der Microsoft Windows- und Office-Produktpalette
  • Sehr gute Kenntnisse gängiger Hard-/Software (z. B. Lenovo, Sophos, Fujitsu)
  • Sehr gutes technisches Allgemeinwissen und hohe IT-Affinität
  • Starke Serviceorientierung, freundliches Auftreten, saubere Kommunikation
  • Teamfähigkeit, Lernbereitschaft und aktives Wissen-Teilen
  • Absolute Zuverlässigkeit, Eigenmotivation und eigenständige Arbeitsweise
  • Hohe Kommunikationsfähigkeit auf Deutsch sowie sehr gutes Englisch
Nice to haves
  • IT-Erfahrung im Healthcare-Umfeld
  • Zertifikate / Schulungen (z. B. Microsoft, Sophos, Veeam)
  • IT-Studium

About us


Why you're in the right place with us
At ho.Systeme, we employ people who live and breathe IT, take responsibility, and believe that we can achieve more together. We offer you an environment in which you can grow—both professionally and personally. And where you will simply feel at home.

+ Team spirit & trust 
Working together is what counts for us. Our long-standing colleagues appreciate the relaxed, trusting environment in which every opinion is heard and every contribution counts. You will continue to develop through continuous know-how updates – whether in IT infrastructure, cloud services, or sales solutions. And you can actively help shape how we grow as an IT system house. Our motto: Let's just do it!

+ Flexibility & modernity
We know that work has to fit in with life. That's why we offer you:
- Flexible flexitime model
- Flexible work locations depending on the task
- Modern IT hardware for the office & home office
- Ergonomic workstations that make your everyday life easier

This allows you to combine your job and private life in a relaxed manner.

+ Fair remuneration & extras
We value good work – and we show it:
- Attractive remuneration with variable components (bonuses, premiums, commission models)
- For field service roles: high-quality company car with private use & fuel allowance
- Lunch allowance
- Free drinks & fresh fruit ...
 and a well-stocked beer fridge for after work

+ Further development & certifications
Your development is important to us – professionally, personally and technologically.
- Specialisation in IT infrastructure, networks, cloud, security or sales
- Certificate courses and individual training
- Training budget
- Regular feedback & development dialogues
- Support for your personal career paths

You tell us where you want to go – we'll help you get there.

+ Sustainability & mobility 
We live green IT – not only in projects, but also in everyday life.
- Over 30 charging stations for electric vehicles
- Job bike leasing
- Sustainable mobility solutions for employees
- Responsible use of resources and technology

With us, you combine modern IT with sustainable action.


+ Modern corporate culture
Open, helpful, collegial and passionate – that's how we work together.
Look forward to lots of events that make our team really strong: AfterWork events ‘BIEReinander’, Hacking Night, LAN parties, barbecue seminars, summer party and much more. As a sponsor of Arminia Bielefeld, you can also look forward to VIP tickets and our own SkyOffice for football highlights.

+ Secure job with creative freedom
What you get with us:
- Permanent position
- Owner-managed company with short decision-making processes
- Flat hierarchies & direct communication
- Room for ideas that really make a difference
- An environment that embodies trust – and is happy to give responsibility

Who we are
ho.Systeme is one of the largest IT system houses in the region – with over 70 experts who are passionate about IT infrastructure, cloud solutions, IT security, telecommunications, printing/copying systems and software.
We are continuing to grow and are looking for people who want to join us in rethinking and advancing IT for industrial and healthcare customers.

Ready for the next step?
Sounds good? Then let's talk and find out together how you can get started at ho.Systeme. 
We look forward to hearing from you!